Contact Us

Los Angeles Office

Email: lax@xiamenair.com

Email: laxap@xiamenair.com

Xiamen Airlines' check-in counter is located at Tom Bradley Terminal of Los Angeles International Airport (LAX). The counter opens 3.5 hours prior to departure and closes 1 hour prior to departure

New York Office

Email: nycoffice@xiamenair.com（For ticketing issue）

Email: jfk_handling@xiamenair.com（For airport passenger service）

Xiamen Airlines’ check-in counter is located at Terminal 4 of John F. Kennedy (JFK) International Airport. The counter opens 4 hours prior to departure and closes 1 hour prior to departure.

Xiamen

Service Hotlines: 1-844-629-5557(Overseas) ,95557(Nationwide)

Complaint Office Tel: +86-592-5739009 (Xiamen)

Mailing Address: 321 Donghuang Road, Xiamen, PR China.

Tel: +86-592-5739888

Fax: +86-592-5739777

Email: mf@xiamenair.com

DOT consumer affair office

The Air Carrier Access ACT prohibits discrimination on the basis of disability in air travel and requires air carrier accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible from the US Department of Transportation.

By DOT Hotline

Via the DOT hotline for calls within United States: 1-800-778-4838 or 1-800-455-9880

By Telephone

Via the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511

By mail

Aviation Consumer Protection Division,

C-75 U.S. Department of Transportation

1200 New Jersey Ave., S.E.

West building Room W96-432

Washington, DC 20590

Online

Via the Aviation Consumer Protection Division website (https://www.transportation.gov/airconsumer).