Los Angeles Office
Xiamen Airlines' check-in counter is located at Tom Bradley Terminal of Los Angeles International Airport (LAX). The counter opens 3.5 hours prior to departure and closes 1 hour prior to departure
New York Office
Xiamen Airlines’ check-in counter is located at Terminal 4 of John F. Kennedy (JFK) International Airport. The counter opens 4 hours prior to departure and closes 1 hour prior to departure.
Service Hotlines: 1-844-629-5557(Overseas) ,95557(Nationwide)
Complaint Office Tel: +86-592-5739009 (Xiamen)
Mailing Address: 321 Donghuang Road, Xiamen, PR China.
DOT consumer affair office
The Air Carrier Access ACT prohibits discrimination on the basis of disability in air travel and requires air carrier accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible from the US Department of Transportation.
By DOT Hotline
Via the DOT hotline for calls within United States: 1-800-778-4838 or 1-800-455-9880
Via the Aviation Consumer Protection Division: 1-202-366-2220 (voice) or 1-202-366-0511
Aviation Consumer Protection Division,
C-75 U.S. Department of Transportation
1200 New Jersey Ave., S.E.
West building Room W96-432
Washington, DC 20590
Via the Aviation Consumer Protection Division website (https://www.transportation.gov/airconsumer).